1. Who We Are
Swift Shift Group Ltd ("we", "us", "our") is a vehicle transport company registered in England and Wales. Registered office: First Floor Lipton House, Stanbridge Road, Leighton Buzzard, LU7 4QQ. We are committed to protecting your personal data and respecting your privacy.
2. What Data We Collect
We may collect and process the following personal data:
- Name, email address, and telephone number
- Vehicle registration, make, model and collection/delivery postcodes
- Business name and job title (for trade enquiries)
- Communication records including emails and call logs
- Website usage data via cookies (see our Cookie Policy)
3. How We Use Your Data
We use your personal data to:
- Provide and manage vehicle transport services
- Respond to quotation requests and enquiries
- Process and manage bookings and deliveries
- Send service updates, invoices and receipts
- Comply with legal obligations
- Improve our services and website experience
4. Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract performance — to fulfil a booking or service agreement
- Legitimate interests — to manage and improve our services
- Legal obligation — to comply with applicable laws and regulations
- Consent — where you have opted in to marketing communications
5. Data Sharing
We do not sell your personal data. We may share data with trusted third parties including subcontracted drivers, IT service providers, and payment processors, all of whom are contractually bound to handle data securely. We may also disclose data where required by law or regulatory authority.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purpose it was collected for, or as required by law. Typically, booking and customer records are retained for six years in line with HMRC requirements.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time (where applicable)
To exercise any of these rights, contact us at hello@swift-shift.uk.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.
9. Complaints
If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
10. Changes to This Policy
We may update this policy from time to time. The most current version will always be available on our website.
11. Contact
Swift Shift Group Ltd
First Floor Lipton House, Stanbridge Road, Leighton Buzzard, LU7 4QQ
Email: hello@swift-shift.uk
Tel: 07399 111 153